top of page
  • Black Facebook Icon
  • Black Instagram Icon

Store Policy

Customer Care

At My Mamak Shop, your satisfaction is our top priority. We are committed to making every shopping experience convenient, enjoyable, and seamless. Whether you have a question, need help with an order, or want to share feedback, we’re here to assist you.

Privacy and Safety Policy

At My Mamak Shop, your privacy and safety are our top priorities. We are committed to safeguarding the personal information you share with us and ensuring a safe shopping experience both online and in-store. Please review our privacy and safety policies below to understand how we collect, use, and protect your data.

​

1. Personal Data We Collect

We may collect personal information when you:

  • Make a purchase or register for an account

  • Subscribe to our newsletter or loyalty program

  • Participate in promotions, surveys, or feedback sessions

  • Contact our customer service team

This data may include your name, contact details, delivery address, payment information, and purchase history.

​

2. How We Use Your Information

We use the information we collect to:

  • Process orders, payments, and deliveries

  • Provide customer support and resolve issues

  • Send promotional offers and product updates (with your consent)

  • Improve our services and enhance the shopping experience

We do not sell or share your personal information with third parties for marketing purposes without your explicit consent.

​

3. Data Security Measures

We implement a variety of security measures to ensure the safety of your personal information, including:

  • SSL encryption to protect sensitive data on our website

  • Secure payment gateways for online transactions

  • Regular system monitoring to detect and prevent unauthorized access

  • Restricted access to your personal information within our team​

​​

4. Cookies and Tracking Technologies

Our website uses cookies to provide a better browsing experience and collect analytical data. Cookies help us understand how you interact with our site, so we can improve functionality and offer personalized recommendations.

You can manage your cookie preferences through your browser settings.

​

5. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information

  • Opt-out of receiving promotional emails by unsubscribing from our mailing list

  • Request a copy of your personal data stored with us

  • Contact us if you have concerns about how your data is used

[Request Data or Make a Privacy Inquiry →]

​

6. Child Safety and Protection

We are committed to ensuring child safety. Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.

 

Supplier Guidelines

At My Mamak Shop, we value strong partnerships with our suppliers to ensure we consistently offer high-quality products and exceptional service to our customers. These guidelines outline our expectations and procedures for working with suppliers to maintain a smooth, transparent, and mutually beneficial relationship.

​

1. Product Quality Standards

  • All products supplied must meet industry quality standards and relevant regulatory requirements.

  • Suppliers are responsible for ensuring that perishable goods are fresh and meet specified shelf life criteria.

  • Products must be accurately labeled, providing information such as ingredients, allergens, and expiry dates, where applicable.

​​

2. Pricing and Invoicing

  • Competitive pricing is expected, with clear communication on any price changes at least 30 days in advance.

  • Invoices must be issued promptly, detailing the purchase order number, product descriptions, quantities, and prices.

  • Payment terms are 30-60 days from the invoice date, unless otherwise agreed upon.

​​

3. Delivery Requirements

  • All deliveries must be punctual and in full according to the agreed schedule to avoid stock shortages.

  • Products should be packaged securely to prevent damage during transit.

  • Any issues with stock availability or delivery delays must be communicated immediately to the relevant store manager or procurement team.

​​

4. Compliance with Ethical and Sustainability Practices

  • We expect our suppliers to adhere to ethical practices, including fair labor conditions and environmentally friendly operations.

  • Suppliers are encouraged to offer sustainable products and packaging to align with our environmental goals.

  • We reserve the right to audit supplier operations to ensure compliance with these standards.

​​

5. Product Recalls and Safety Protocols

  • In the event of a product recall, suppliers must notify us immediately and provide clear instructions for returning or replacing the affected items.

  • Suppliers are expected to maintain full traceability of their products to manage safety issues effectively.

​​

6. Communication and Relationship Management

  • Open and transparent communication is essential to maintaining a strong partnership. Suppliers must keep us informed of:

    • New product launches or discontinuations

    • Upcoming promotions or discounts

    • Any changes to key personnel or contact details

​​

7. Dispute Resolution and Termination

  • Any disputes will be resolved through open communication and negotiation.

  • Either party may terminate the agreement with 30 days' notice, provided that all outstanding obligations are met.

​​

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Cash 

bottom of page